Saturday, January 12, 2013

Community Service Project - Insights from me


INTRODUCTION
Community service or charity works is to raise fund and emerge fund development for a needy one by individual, group, organization or authorized parties. As a part of the society, we are aware that there are many who are willing to involve in social service activities and volunteer their time, energy and money for the needy ones.
There are many charity works or community service work being organized by many organizations and Non-Government Organization (NGO)s in Malaysia such as cleaning campaign, donation campaign, fund raising activity, volunteerism, social enterprise and many more. They are run privately and by NGOs.
One of the Perdana Leader Fellowship program’s outline is to attend six days of community service fieldwork to various places. We were being exposed to another part of the world that most of us never experienced it before. I have involved actively in all visits organized by INPUMA, our organizer and one the program’s host. We were divided into groups so that we can go to many different places and compare them. Place that we went were:
·         Tasputra (PERKIM) Disabled Kid’s Day Care Centre
·         Desa Temuan, Orang Asli settlement
·         University Malaya Medical Centre
·         Husnah Ar-Rashid Old Folks Home
·         Yayasan Chow Kit, High risk children’s day care & activity centre
·         Fed the homeless with Pertiwi Soup Kitchen
·         Pengasih Home, Drug Rehab Centre
Our visit to various places has given big impact on me and these visits taught me to become a good human being.  I have learned that there is something beyond work and money that I should care off.



EXPERIENCE TRHOUGH JOURNEY
I had mixed feelings over the matter that I have observed during my one-week visit. First thing that I had in my mind was a shock feeling to see there are many kids being sent to the disabled kid’s home, many parents were being sent to the old folks and the existence of high risk teenagers around Kuala Lumpur area. I realized that there are many people out there that need our help, not in sense of money but in sense of care, attention and assistance.
Tasputra Home Ampang Hilir is under supervision of an Iranian lady, Mdm Hajah Elehe Norman, who is the current chairman since 25 years ago. She is very passionate in helping parents who need their service to take care of their disable kid during office hours. I felt odd because a disabled kid needs the parent’s attention and care much higher during his/her growing period. Personally I think that either one of the parent should take initiative to be the child all time to make sure the child is growing in proper environment with necessary needs rather than blaming the childcare centre for any circumstances that might happen.
The same thing I have experienced during my visit to the old folks care centre at Kelang Gates, Setiawangsa. Rumah Husnah Ar-Rashid. This home has been newly opened in early 2012 and received their certificate from the welfare department on May 2012. Even though it is a new private organization, we found that the services are still not up to their policy. The place was unpleasant with smell and dirty washrooms. The staffs were friendly and well educated in nursing but they are not professional in handling the old people, as they need special like care cleaning, feeding, and giving medication. My anger arises to know that there are still humans who abandon their own child or parent. Even though they are much wealthier in this millennium world, old folks and abandon kid’s centre are getting more in quantity with increasing occupants every year.
On the other hand, our visit to Orang Asli settlement in Damansara Perdana gives us different experience. Desa Temuan, where formerly people were living in own made wooden house now living with half a million’s asset. The government and developer had come to an agreement to develop the area and influence the Orang Asli to migrate to their new settlement. The Orang Asli has been given a single storey house with cash compensation around RM45,000. Sadly these Temuans never get a proper education and exposure on how to use the big lump sum of money for their future. Some bought car for cash, some spent for unnecessary things, some used it solely for alcohol and cigarette consumption. When I heard this from them, I feel pity that nobody including the government did not make any follow up or provide proper education to the Temuans. Another case was the development caused the Orang Asli’s culture and customs could not be practised anymore as their custom place, “Sewang” had been demolished and replaced with modern hall. No more handicraft making being done as well since their forest had been cut down.
When I visited the high-risk children in Yayasan Chow Kit in Chow Kit road, I had a stereotyped thought that this kids are dangerous, harmful and dirty. I thought was totally wrong when I enter the centre. I saw teenagers preparing for group projects, sponsored by Manchester United Club and they look as normal as other children out there. The only problem they face is they are from broken or poor family, less education and over exposed to adult world. To prevent them from spending time more on useless things, Yayasan Chow Kit has been created to give them a place to play, work and spend their free time. “Doesn’t matter if they did not do any activity as long as they are at the centre is good enough”, says the centre manager Ms. Shanti. She said that because their main objective is to avoid the children from getting together with outsiders who are highly in risk by involving in prohibited activities.
My new experience throughout the whole visits was serving food to the homeless people, volunteering for Pertiwi Soup Kitchen. That was the moment I learned that there is such a NGO that serves to the homeless people. Pertiwi Soup Kitchen gives free food to the homeless every four nights a week, which is on Monday, Wednesday, Friday and Sunday. It was quite fun to be mobile around Kuala Lumpur area to help serve food but it is also tiring since we travelled by LRT and Monorail. The environment was scary because we have to work at night around 10pm. Chow Kit road, Pudu Road and Masjed Jamek road are not safe for ladies at night as they are famous for crimes.
My visit over a week expose me to wider prospect in finding issues that occurred in each organization which has become their challenge in running it in better and efficient way.



ISSUES AND CHALLENGES
There are many issues and challenges I have encountered in overall visit to all places. After interviewing the key person of each organization, I found that funding is the main issue that have been faced them for all the years. Lack of funding caused by no proper channel and exposure on possible funding sources by the media or government itself. We know that almost all the charity-based organizations are registered under Malaysia Welfare Department. Government should separate the funds equally to all homes, without being very choosy on which home get s more and vice versa.
Apart of money matters, lack of proper management the run the organization also become an issue that I could see during my visit. As I spoke with the supervisors and centre managers, most of them are new to this background and do not know how to manage the home or centre in a proper way. They don’t even know a basic letter writing or the procedure incur for formal applications. This makes the organization to be improperly organized and does not have proper paper work filing as well.
Through my observation, I also found that most of the centres and home is running on rental or lease land, which unsafe for them for future planning. To own their own land and build their complex is their aim but till now there is nothing can be done by government and also private sectors to help the society. For an example, Pengasih Home runs its operation on KHAZANAH BERHAD’s land and anytime they can claim the land back. If that ever happens, Pengasih Home will not have a shelter for its residents anymore. Pengasih do have its own plan to build its complex but they cannot do anything until they have their own land.
Other than that, homes like Rumah Husnah Ar-Rashid, the old folk’s home also do not have a proper environment for its residences to live comfortably. The place was small, narrow, hot and dirty. Deforestation happening around that area makes the temperature to be higher and hotter than normal. Residences feel stuffy and irritated with the warm environment. Te location also was not suitable for public access because it is far inside the village. It is hard to identify the venue without a proper signage,
Media also do no play their role is channelling the correct information to the public. The media also become the strongest tool to spread stereotypes about those unfortunate ones. For an example, recently there are an article about the Yayasan Chow Kit children by a journalist saying that they are homeless and street kids. In reality, they are not homeless or street kids. They do have parents who are earning below standard line and those kids are those who were involved in high risk activities such as drug addicts, playing truant and many other which could not be listed here. This type of wrong information will lead to misunderstanding for public on these children and they will look down on them.
Most importantly, government’s support towards private and individual organizations, even though it is a charity and community service company is very less. Government is more concern on its own government related agencies and organizations. Through some research, I found government is willing to pay at least RM 1,000,000 for one project. But when I compared it with other NGOs and organization, I found that government’s funding is always not more than RM5,000 for one project.
There are also many others issues that I have found throughout my visit and research. Briefly, they are \less awareness in the society themselves, too deep and far from main city makes people miss such place, transportation, cleanliness/maintenance, government’s support and also NGO’s awareness on wider issues.

RECOMMENDATION
Earlier I had many recommendations for the issues above to run the management in a proper way. Obviously, the Government’s role in introducing syllabus in schools and society to play role in accepting the needy one in the community is something serious to be taken into consideration. However, I personally think that contributing something good for charity is the best that someone can ever do. I would like to suggest that when youths get their own brand or signature one day, they can contribute by selling their products everywhere in Malaysia and certain percentage from the sales would go for charity. It might sounds like social enterprising but this way of contribution will create awareness to all youths. Contribution is not only by giving things, giving food or paying them a visit, but it is also about sustaining the contribution for the generations.
The school and Ministry of Education also should cultivate and add in new syllabus on learning about community service in their subject line up. Apart if that, making local community service as a compulsory project to every branch and state levels, to check on the how many are still in email conacts.
CONCLUSION        
“They are bad people to be changed to be good but they are sick people to be cured” is what En. Suhaimi, from Pengasih told us early morning. We are here in this world to create an opportunity for ourselves. Lets create a community that accepts everyone equally without stereotyping and stigmatising them.
“Community willing to accept a rubbish which has been recycled to be used, but the same community could not accept the reborn of our fellow friends in many organizations”, also by En. Suhaimi.









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